Refund Policy
Our Promise To You
At Dejardin MOOD, we want you to love your purchase. This Refund Policy explains when and how refunds or exchanges may be offered for orders placed through our website.
Eligibility for Returns
• To be eligible for a return or exchange, items must be unused, unopened, and in their original packaging.
• You must contact us within 14 days of receiving your order to request a return or exchange.
• For hygiene and safety reasons, we cannot accept returns on opened or used makeup, skincare, or wellness products unless they arrived damaged or defective.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your request and, if approved, offer a replacement, store credit, or refund.
Non-Returnable Items
• Gift cards or digital products (if offered).
• Items marked as final sale.
Refunds
• Once your return is received and inspected, we will notify you if your refund is approved.
• Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Costs
• Original shipping fees are non-refundable unless the return is due to our error (for example, wrong or damaged item).
• You are responsible for return shipping costs unless otherwise agreed in writing.
Exchanges
If you would like to exchange an eligible item for a different product, shade, or variant, please contact us. Exchanges are subject to product availability.
Contact Us
If you have any questions about this Refund Policy or need help with a return, please contact us at:
Email: dejardinhealthandbeauty@gmail.com